IT Assistant

Job Description

The opportunity:

Global Talent 2020 are proudly working with one of Scotland’s fastest-growing restaurant groups seeking an IT Assistant to provide 1st and 2nd line support for all services and join their growing team across the Central Belt.

Our client is well renowned for operating popular bars and restaurants and sustaining a great reputation in rural and local communities. They have also been featured in the Sunday Times Top 100 Best Companies to work for, five years in a row. The role will require the person to monitor, detect and resolve any IT service and infrastructure issues. Our client is seeking someone to investigate, diagnose, and action all operational events, alerts, and incidents within agreed timescales while ensuring that all operational security policies, processes, and procedures are maintained and adhered to.

The role:

Global Talent 2020’s client is looking for someone to provide technical support to all users, both remotely and on-site as required. The IT Assistant is responsible for dealing with user queries and ensuring timely resolution using key judgment. The role will also encompass liaison with 3rd party suppliers to escalate production issues while ensuring SLA levels are adhered to.

The person will be required to attend sites to assist in the installation, maintenance, and upgrade of networking systems, PCs, and other IT supplies including software. This will involve the maintenance and service of the Hyper-V server infrastructure.

You will perform programming tasks and basic troubleshooting for the company’s EPOS systems. Additionally, you must adhere to and help implement agreed internal controls of the business.

The person:

Our passionate client at Global Talent 2020, is looking for an IT Assistant with an IT-based qualification or at least 1 year of relevant industry-specific experience. You must have a solid understanding of network protocols, DNS, DHCP, TCP/IP, and experience within the M365 suite. You must be well versed in network switching architectures and configurations. The ideal candidate will be able to work under their own initiative, have excellent interpersonal skills, good organisation skills, and a good work ethic. A valid Driver’s License is essential.

The benefit:

  • Competitive salary.
  • Paid mileage.
  • Career Progression.
  • Flexible working.
  • 40% Staff Discount.
  • Access to Wagestream.
  • Reward Gateway.
  • Company Wide Fun Events.

Interested? Apply today, and let’s talk…

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Job Overview

Job Title
IT Assistant
Role Type
Full Time
Job Reference
RGH 001
Date Job Poste
Closing Date
Salary £25k

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